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Drinking Water Problems

Drinking water in the UK is usually of very high standards; occasionally however, drinking water is not up to standard and can cause health problems. Examine your drinking water, it should appear clear and bright. If it is discoloured, cloudy or has an unwanted taste or smell you should contact your local water company and have your water tested.

The following table highlights some common problems with metals and minerals in drinking water and suggests a suitable form of water treatment. For problems with contaminents of an organic nature (viruses, bacteria) please check here.

ProblemEffect on WaterSuggested Treatment
pHLow alkalinity water tends to dissolve minerals and metals.
Water with high alkalinity tend to precipitate minerals and metals
Use Soda Ash to raise,
Use white vinegar or citric acid to lower
AluminumDiscolored waterReverse Osmosis
Distillation
ChlorideSalty tasteReverse Osmosis
Distillation
ColorVisible tintReverse Osmosis
Distillation
Activated Carbon Filtration
CopperBlue-green coloration, metallic tasteReverse Osmosis
Distillation
CorrosionMetallic Taste
Corrosion
Fixture Staining
Calcite Filter
Soda Ash Chemical Feed
Polyphosphate Feed
Sodium Silicate Feed
FluorideSpotting and mottling of teethReverse Osmosis
Distillation
Foaming Agents (MBAS)Suds, Bitter Taste, OdorChlorination
Activated Carbon
Reverse Osmosis
Distillation
Hard WaterLimescale deposits in plumbing and water appliances,
Reduced heating efficiency,
Lowers lifespan of boiler units,
Requires more soap
Water Conditioner
Water Softener
IronRusty color
Sediment
Reddish or orange stains
Metallic tase
Oxidizing Filter
Chlorination -> AC Filter
ManganeseDark brown / Black stains
Bitter, metallic taste
Oxidizing Filter
Chlorination -> AC Filter
MTBE (Methyl Tertiary Butyl Ether)Sweet solvent odor
Possbile carcinogen
Activated Carbon Filter
OdorRotten egg
Musty
Garlic
Chemical Smell
Activated Carbon Filter
SilverSkin discoloration
Grey tint in white part of eye
Activated Carbon Filtration
Reverse Osmosis
Distillation
SulfateMedicinal taste
Acts as a laxative
Reverse Osmosis
Distillation
Total Dissolved SolidsHard Water
Deposits on glass and fixtures
Reverse Osmosis
Distillation
Water Conditioner
Water Softener
ZincMetallic tasteReverse Osmosis
Distillation


What Can You Do?

Occasionally you may encounter problems with your drinking water. In such a case, contacts for your local water company, water enquiries and emergencies are available in your phone book under ‘water’. Alternatively, you can also contact other companies who will help you solve any problems regarding drinking water:

  • Contact your local Consumer Council for water companies listed in your telephone directory under ‘consumer organisation’
  • You could also contact the environmental health department of your local council.
  • Drinking Water Inspectorate who will investigate your problem:

Drinking Water Inspectorate
55 Whitehall
C/O 3-8 Whitehall Place
London
SW1A 2HH

Telephone: 020 7082 8024
Facsimile: 020 7082 8028
E-mail: dwi.enquiries@defra.gsi.gov.uk
Website: www.dwi.gov.uk"